Refund Policy
Refund Policy
At Nhyiraba Travel & Tour Services, we strive to ensure that our customers are satisfied with their travel experiences. However, we understand that circumstances may change. This Refund Policy outlines the terms and conditions under which refunds may be granted.
1. General Refund Policy
All requests for refunds must be submitted in writing via email to our customer service team at info@nhyirabatours.com. Refund requests will be processed within 7-10 business days of receipt. Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed upon.
2. Eligibility for Refunds
Cancellations by Customers:
-
Cancellations more than 30 days:
Eligible for a full refund, minus a cancellation fee, if applicable. -
Cancellations between 15-30 days:
Will incur a cancellation fee, and the remainder will be refunded. -
Cancellations less than 15 days:
Non-refundable.
Cancellations by Nhyiraba Travel & Tour Services:
If we cancel a trip due to unforeseen circumstances (e.g., natural disasters, government restrictions, or insufficient bookings), customers will receive a full refund or an option to transfer their booking to an alternative date or destination.
3. Non-Refundable Items
The following items are non-refundable:
- Fees for processing payments (e.g., credit card processing fees).
- Any optional services or add-ons purchased separately (e.g., excursions, insurance).
- Travel insurance premiums.
4. Changes to Bookings
Changes to bookings made more than 30 days before the scheduled departure may be accommodated, subject to availability. A change fee may apply. Changes made within 30 days of departure may incur additional charges, and in some cases, may be considered cancellations.
5. Contact Us
If you have any questions regarding our Refund Policy, please contact us. Our customer service team is available to assist you and provide clarity on our policies.